We warrant that any product purchased from us through our site is of the highest quality and reasonably fit for all purposes for which products of that type are commonly supplied.

This warranty does not apply to any defect in the product resulting from normal wear and tear, wilful damage, accident, negligence by you or a third party, if you use the product in a manner not recommended by us, if you fail to follow the instructions, or if you make any alterations or repairs without our prior written approval.

As a guideline, and not an exhaustive list, the following events will void the warranty:

- The removal or replacement by the customer of all or part of the components;

- Damage caused by poor power supply, lightning or power surges;

- Damage to miners, circuits, motherboard or any other of its components due to immersion in water or corrosion due to a humid environment;

- Burnt parts on circuits or components due to improper use of the device;

- Overclocking of miners.

All Mining accepts no liability or compensation for any losses resulting from downtime caused by transport delays or damaged/defective items.

The warranty offered is that of the manufacturers of the products and not that of All Mining. The warranty is subject to the warranty conditions offered by the manufacturer of each product. All claims must be handled directly with the manufacturer and not with All Mining.

The customer must return the defective equipment at their own expense after opening a support ticket and troubleshooting with All Mining customer support. Make sure to return the miner in its original packaging to ensure the safety of the package and avoid damage during transport. If additional damage is caused during return, this may not be covered.

The warranty is subject to the warranty conditions offered by the manufacturer of each product. The duration of the warranty depends on the release of the unit and the batch by the manufacturer.
All Mining will not be able to cover shipping costs to the customer when sending a replacement unit during the warranty period. All Mining will not cover downtime losses or delays caused by customs. In cases where the warranty is voided or after the warranty period, the equipment may be repaired at the cost of parts and labor.

In the event that the customer has their machines hosted by a hosting provider (mining farm, data center), it is the hosting provider's responsibility to comply with the correct conditions of use. All Mining cannot be held responsible for any damage or breakdowns due to poor management or use of the machines by the provider.

Manufacturer's Warranties

Note: This section is for informational purposes only and may be subject to change by manufacturers, repair centers and any other parties. All Mining cannot be held responsible for the inaccuracy of the information contained in this section.

BITMAIN Miners:

1. 6-12 months warranty is provided from the shipping date. Overclocking the miner will void the warranty immediately.
2. All sales are final. No refunds will be given. Defective miners can be repaired for free if they are covered by Bitmain's warranty policy. After the warranty period, machines can be repaired for the cost of parts and labor.
3. The following events will void the warranty:

- Customer removes/replaces components without receiving prior permission from Bitmain.

- Damage caused by faulty power supply, lightning or power surges.

- Burned parts on hash boards or chips.

- Damage to miners/boards/components due to water immersion or corrosion caused by humid environment.

4. For all repairs or RMAs, whether under warranty or not, the customer must return the defective parts at his own expense.
5. All Mining will cover the return shipping costs when sending a replacement unit during the warranty period.
6. If you notice any loose heat sinks when receiving the miner, please notify us via email at hello@allmining.io within 3 days after receiving the package according to the UPS/DHL/FEDEX tracking website.
7. All Mining disclaims any liability or compensation for any loss resulting from downtime caused by transportation delays due to customs formalities or other reasons.

Canaan Minors:

1. A 180-day warranty is provided from the date of shipment. Overclocking the miner will immediately void the warranty.
2. All sales are final. No refunds will be given. Defective miners can be repaired free of charge if covered by Canaan's warranty policy. After the warranty period, machines can be repaired for the cost of parts and labor.
3. The following events will void the warranty:

- Customer removes/replaces components without prior permission from Canaan.

- Damage to products/boards/components caused by physical interference, including but not limited to humidity, fire, flood, lightning, transportation and extreme environments.

- Burned parts on hash boards or chips.

- Damage to miners/boards/components due to water immersion or corrosion caused by humid environment.

4. For all repairs or RMAs, whether under warranty or not, the customer must return the defective parts at his own expense.
5. All Mining will cover the return shipping costs when sending a replacement unit during the warranty period.
6. If you notice any loose heat sinks when receiving the miner, please notify us via email at hello@allminingt.io within 3 days after receiving the package according to the UPS/DHL/FEDEX tracking website.
7. All Mining disclaims any liability or compensation for any loss resulting from downtime caused by transportation delays due to customs formalities or other reasons.

MicroBT Whatsminer Miners ( After-Sales Service Process) :

1.1. Sending the defective miner

If the specific fault cannot be confirmed, please contact customer service for verification.

After-sales service contacts:

- Telegram 1: Whatsminer_Aftersales (Repair Consultation)

- Telegram 2: Leslie_whatsminer (Repair)

- Telegram 3: whatsminercici (Selling coins)

- Wechat 1: microbt_service

- Wechat 2: whatsminer_service

- Mail: support@microbt.com

Whatsminer main Telegram channel: Whatsminercommunity

1.2. ATTENTION:

1.2.1. When a WhatsMiner breaks down, please contact the after-sales personnel to check the situation. It is recommended that the customer return the defective parts of the miner; if the number of hash board damages is large, Please return it for repair or authorization by after-sales personnel.

1.2.2. After creating a work order, the return package for the after-sales service must contain only the defective or damaged parts of the miner. If additional damage occurs during transportation due to improper packaging, the after-sales service will not be responsible and the warranty may be void. Therefore, it is essential to protect the miner well during shipping.

1.2.3. The after-sales service does not support packages sent by a pick-up point. Please choose a home delivery service. During the warranty period, the cost of return is shared between both parties (each pays their own shipping costs). When sending the miner for maintenance, be sure to choose a cash on delivery shipping.

2. Creating a repair order

2.1. Enter the official website "Support", click "Repair", enter the page to add maintenance parts, fill in the repair information.

2.2. ATTENTION:

2.2.1. When users need maintenance, they need to create a repair order in the system, fill in and improve the maintenance parts information, customer information and logistics number.

2.2.2. Packages will be refused at the after-sales service in the following circumstances:

- No repair order has been created.

- There are discrepancies between the logistics packages and the repair order (incorrect and incomplete information on express order repairs). Therefore, all losses (including maintenance costs, loss of income, etc.) will be borne by the user.

- When creating the after-sales repair voucher, the user must fill in clear address information and cannot change it once the voucher is submitted.

3. Maintenance and quotes

3.1. Free after-sales maintenance time; The difference between the miner's release date and the date of receiving the repair parts at the service center is within the warranty period, and if it exceeds the warranty period, it will be regarded as an exception. (WhatsMiner's warranty period is listed in the product > commodity > after-sales policy, you can also click support to check).

3.2. After the out-of-warranty miner returns to the after-sales service, the after-sales service will be charged and repaired according to the actual situation of the miner. If the miner cannot be repaired or has no maintenance value, it will be returned. Please consult the service center for detailed maintenance quotes.

4. The following conditions will void the warranty and will not be repaired free of charge.

4.1. Human factors:

- Product damage caused by improper use or operational errors.

- The miner itself was disassembled (the miner's label was artificially damaged) and the components were tampered with and replaced without authorization.

- Damage to products caused by the use of products other than ours that do not meet our requirements.

- Crushed, damaged, burned hash cards or chips.

- Damage caused by high voltage and leakage.

- Product damage caused by excessive or low ambient temperatures.

- Overclocking.

- The minor's serial number is missing or ambiguous.

- Anything that prevents us from determining whether the product is under warranty or not.

- Damage caused by deformation and corrosion of liquid-cooled products, including but not limited to deformation of cold plates caused by excessive water inlet pressure and non-standard use, corrosion caused by excessive pH value of liquid medium and unspecified use of liquid, damage caused by excessive conductivity of liquid medium, etc.

4.2. Natural factors:

- Natural disasters, including damage caused by lightning, floods, storms, fires and earthquakes, such as water infiltration, moisture and corrosion of circuit boards and components, etc.

- Natural wear and tear.

4.3. Damage caused by the use or transportation of the minor cannot be repaired after sale, and all losses resulting therefrom shall be borne by the user:

4.3.1. Unrecoverable components including burnt hash boards, corrosion/oxidation, torn chip pins, broken circuit board, etc.

4.3.2. If the repair estimate for a damaged minor is refused by the customer, the equipment will be returned unrepaired. Minors deemed repairable must be repaired and cannot be returned unrepaired.

4.3.3. Minors for which no work order has been created for more than 90 days, or whose maintenance fees have not been paid, or whose return is refused by the user, will not be returned after the 90-day period.

4.4. Other factors:

- Counterfeits,

- etc.

5. Payment for maintenance

Payment for after-sales maintenance, personal center >> repair voucher, see details in the corresponding voucher.

6. Return of the miner

6.1. Return time, provided the repair order is correctly created

Minor maintenance: The after-sales delivery time is generally 7 working days from the date of receiving the system confirmation, specifically for actual maintenance. The schedule is the criterion, whether the maintenance time of large quantities or the entire miner is extended according to the actual situation.

6.2. The after-sales delivery time is usually 7 working days after sending proof of payment to customer service.

6.3. A miner under a repair order will be returned uniformly after-sales; if the number of repairs is large, it can be divided into several returns. If you need to pay for the miner, please pay the maintenance fee as soon as possible, so as not to delay the return time of the complete miner.

7. Principle of selection of After-Sales Return logistics:

7.1. After-sales service now supports the following logistics methods: DHL, EMS, UPS, etc. If the user has any problem, he can contact customer service for confirmation in advance.

7.2. Due to the long maintenance time of the product, in order to avoid the loss of mining income caused by long-term maintenance, we may randomly distribute replacement products to customers, ensuring the same type of products. If you need to return to the original products, please add notes when creating the repair order and contact customer service to explain the situation.